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Global Star Rating Program

Establish your Customer Experience System concepts, criteria, requirements, assessment.

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Transforming the Workplace

Our Star Rating standards reflect the highest levels of service and facility measurement in the industry worldwide. Our focus is excellence in guest experience and customer service.

Among other benefits, the program grants partners visibility into their annual Star Rating evaluation results.

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Star Rating System is Unique & Different

Make your teams more productive; deliver lightning-fast, and more.

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Global Star Rating Program

Learn all about the global star rating program and how it improves both customer and employee loyalty and satisfaction through smart and innovative methods.

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Assessment Services

Learn more about the assessment service life cycle and and the star rating program framework; and how it can help in delivering a great customer experience.

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Training Services

Learn more how our training services focus on evolving a culture of intuitive, engaged team members, allowing the personality of the service center to shine.

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Authenticated Users/Service Centers ONLY

This system contains confidential and proprietary information. Unauthorized use prohibited

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Register your Service Center

Why Star Rating Program

Helping You Put Systems in Place that Work

  • An innovative way to market your success
  • Improve customer loyalty and satisfaction
  • Improve employee loyalty and satisfaction
  • Ensured Public Engagement
  • Platform to show off your success
  • Understanding where are you standing and where are you heading
  • Evaluation is carried out by a neutral independent party, Credibility is ensured
  • Systematic development of services (What can’t be measured, can’t be managed)
  • Increase transparency and accountability and show case results
  • Gain competitive advantage
  • Build and strengthen partnerships within government and with community partners
  • Implementing solutions based on findings